Common FAQ for managing access
From here, you can modify what information you want to collect for your access walls and set a price, if applicable.
Lumenful partners with Stripe to provide payouts for your sales. In order to enable paid access, you will first create or connect a Stripe account. You will then recieve the proceeds from your successful sales, net of the transaction fees.
You can customize the look and feel of Checkout in the brand settings section of your Stripe Dashboard. From here, you can upload a logo and customize your colors.
To add a coupon:
That's it! Your promotion code is now ready to use and can be shared with your potential customers. Your customers can enter this code at checkout when they pay for access to your space.
Yes, a registered reader can convert to a paid reader by simply entering their email and completing a purchase just like any other reader. Lumenful will automatically update their paid status.
You determine your own refund policy, although Lumenful may monitor refund requests for quality. If you receive too many refund requests, your account may be reviewed. When you issue a refund, you can determine the amount and if you also want to revoke access. Any transaction fees to process the initial charge will not be refunded.
To issue a refund:
This will issue a refund to your customer. It will not automatically remove the user from your space.
If you wish also revoke access to your content:
This will remove the user from your space and revoke any walled access.
To disconnect your Stripe account, follow these instructions. If you disconnect your account, payouts for all spaces will be disabled. You can re-enable them by connecting another Stripe account.